FAQs

How can I place an order?

Select your favorite items by clicking on add to cart on the product page. Once you have added all your desired items to your shopping cart, click on the checkout button. Check all your items & proceed to check out to place your order.

Enter your contact information (you may enter either mobile phone number or email address).

Enter your delivery address (be sure to enter your exact house number, street address and city including post code if known). Here you have to enter phone number for courier partners to coordinate delivery.

Select the preferred shipping method (some fees may be applicable depending on your location or order size).

Enter your payment information (All major Credit / Debit cards are acceptable. If Credit / Debit card selected, ensure that they match exactly with the Bank records, otherwise payment will be returned and order cancelled.

After entering all the information, please click on Pay Now.

This completes placing your order with SUMMAT.

How will I know that SUMMAT has received my order?

The order confirmation summary emailed to you will act as confirmation that your order has been received and will be duly processed in time as per our terms of service.

What are the delivery times?

Standard size orders are shipped within 7 working days.
Custom size orders are shipped within 3 to 5 weeks to accommodate bespoke tailoring.
All orders are delivered through DHL express delivery service.

Why is it mandatory to give personal information?

Customer information about name, card billing details, and shipping addresses are necessary to process any electronic transactions via Credit / Debit cards. These are essential inputs into the fraud detection mechanisms. Customer Service team may occasionally get in touch with you regarding re-authorization of cards in case of enquiry from our financial partners.

What if I found any discrepancy in my order / product?

If you receive an item that does not fit, you may request an exchange for a different size only once. Please note that exchanges are subject to availability.

To initiate an exchange or refund request, please contact our customer service team at support@summat.shop within 2 days of receiving your order. Ensure that the item is in its original condition with all tags and packaging intact.

For any further questions, feel free to reach out to us at info@summat.shop